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Reference and Research Services

Ask A Librarian services: Appointment | Chat | E-mail | Phone (765) 455-9521 | Service Desk

Ask A Librarian (Reference) Service Desk Hours*

Fall & Spring Semesters Summer Sessions
Monday - Thursday 11:00 a.m. - 9 p.m. Monday - Thursday 11:00 a.m. - 8 p.m.
Friday Closed Friday Closed
Saturday Closed Saturday Closed
Sunday Closed Sunday Closed

*Please note that the Ask A Librarian (Reference) Service Desk Hours vary from the library's hours. Library hours vary between semesters and during holidays. To find scheduled variations in the library's hours, see the 2017 Library Calendar (PDF).

Library Guides and Handouts

The librarians at Indiana University Kokomo have developed Library Guides and Handouts to assist you in finding and using our resources.

Ask A Librarian Services

To help you with your classroom assignments, research projects, or finding government information where and when needed, the library offers you a variety of ways to get in touch with a librarian. Here are more details on each of the services we provide:

  • At the Service Desk: A librarian is available at the service desk to assist you with your information needs. At the service desk, a librarian will assist you with finding answers to your questions, selecting and navigating library resources, and placing requests for materials located at libraries other than IU Kokomo or referring you to another library - to name a few! Library users are encouraged to ask for assistance in using the library, and we will gladly assist users in answering questions and/or locating materials related to research topics or areas of interest.

  • By Appointment: For questions requiring extra time, the library offers Consultations or Reference By Appointment, a service whereby a user may schedule (at least 24 hours in advance) a half hour block of time with a librarian in order to find sources of information on challenging topics. If library users would like to speak with a librarian about a library/research project, appointments for in-depth discussions of research needs can be set up at times that are mutually convenient for both parties. To schedule an appointment, call (765) 455-9521, stop by the Ask A Librarian (Reference) Service Desk just inside the entrance to the library, or complete an online Consultation/Reference by Appointment Request Form.

  • By Chat: By connecting to Microsoft Lync, library users may chat with a librarian at iuklib or IUK Library - Ask A Librarian. Please note that it may take a few minutes to respond to your message if the librarian on duty is helping another user. Additionally, chat is only available when the Ask A Librarian Service Desk is open; refer to the table above for the service desk hours.

  • By E-mail: Our Ask A Librarian e-mail service is intended to answer short, factual questions; your question will be directed to one of our librarians. If you have several questions or need in-depth assistance on a research topic, please come to the service desk in the library or schedule an appointment during which a reference/research librarian can personally assist you. For e-mail questions, the goal is to respond to your question in two or fewer business days. Answers to questions submitted during holiday periods or semester breaks may be delayed because the library is closed. Please see the Library Calendar for hours and closed dates. Our e-mail service is intended for the students, faculty, and staff of Indiana University Kokomo or anyone seeking help with government information resources. Persons affiliated with IU Kokomo must use their official University e-mail address.

  • By Phone: University librarians are available by phone at (765) 455-9521. During the hours the service desk is open, librarians will answer brief questions by phone. For questions requiring in-depth research, the librarian may ask you to come to the library for further assistance. When the librarian on duty is busy assisting other users or the service desk is closed, please leave a voicemail message with your name, question, and a phone number at which you may be reached. A librarian will return your call as soon as possible.

Last Updated: 17 January 2017

Last updated: 01/17/2017