TRAINING AND CONSULTING

The following guidelines provide information for the question "What laptop should I purchase [for my student] to use at IU Kokomo?"  This question relates to hardware guidelines - system requirements - and are independent of brand.  The specific laptop chosen is a combination of these "system requirements" plus personal preferences related to things like (1) a Windows laptop versus an Apple Macbook laptop, (2) the "feel" of the keyboard, (3) the "size" of the screen, (4) the "weight" of the laptop - consider carrying it around to classes all day, and (5) what is the "best deal" for price and support.  One purchasing a laptop must consider all of these questions when making a decision. 

There are two important considerations:  Hardware and Software. 

First of all, do not purchase any software.  Currently enrolled students of Indiana University - including IU Kokomo - may download at NO CHARGE all of the software needed for most classes.  Do not purchase any software until checking IUware at http://iuware.iu.edu.  IUware benefits to students, faculty, and staff represents a savings of hundreds of dollars (e.g. Microsoft Office) to thousands of dollars (e.g. Adobe Creative Suite).  Antivirus software is also available at NO CHARGE.  Do not purchase any software until checking IUware.

And for hardware - laptops and workstations - the hardware system requirements are the same at all IU campuses.  The following IU Knowledge Base articles may be helpful:

http://computerguide.iu.edu “Computer Guide” for IU Students
http://kb.iu.edu/data/antj.html “Computer Guide: Deals by Vendor”… discounts on computer hardware
http://kb.iu.edu/data/afrn.html “At IU, where can I find information about buying computer hardware and software?”
http://kb.iu.edu/data/antk.html “Computer Guide: Recommendations and common questions” (System Requirements are in this document)
http://kb.iu.edu/data/aclo.html “At IU, how can I get university-distributed software?”… Software at NO CHARGE for IU students!

It should be noted that the discounts available to students through manufacturer Web sites/online stores (e.g. HP, Dell, Apple, and Sony) are specifically through those online stores.  In general, those discounts cannot be combined with a product purchase through physical stores.  One purchasing a laptop must comparison shop the pricing deals online versus deals in the local store.

When choosing a laptop, consider purchasing the extended warranty.  Occasionally, equipment fails.  IU Kokomo does not have any hardware repair service.  Students with failed laptops must work through the store from which the equipment was purchased - online versus local store.  Having a warranty for the equipment could avoid hundreds of dollars in repair costs.

The choice between a Windows-based laptop and an Apple Macbook is either (1) personal preference, or (2) related to whether the user is heavy into graphics and music, which is the general decision point for Windows-based computers versus Mac computers.  The average general user will be just fine with a Windows-based computer, while the user with professional graphics/music needs may lean towards Mac computers.  Again, cost will be a factor in this decision.

Back to software... IU Kokomo provides a "Get your Laptop Set Up for Classes at IU Kokomo" service to students.  The cost of the procedure is NO CHARGE.  You can read about it in the expandable topic section of this Web page directly below this topic.  This is an important service for students.  Without this procedure, students risk getting to class and finding out that they do not have a particular software tool to do an assignment.  Or, they may find that they have out-dated software, or their laptop is in need of updates and service packs.  Coming to IT Training to have this procedure performed eliminates all of this worry... with the procedure done, students simply go to class, turn on their laptop and get to work!  We recommend having this procedure performed during the two-week period prior to beginning of classes to ensure the latest software is installed!  Appointments are strongly recommended, because of the volume of students requesting this procedure. 

For all questions about student laptops and software, and also for making an appointment for getting your [student's] laptop set up for classes, contact IT Training at (765) 455-9425, option 2!  The IT Support Center is in the IU Kokomo Library, 2nd floor, Room KA-221, and is open Monday-Friday 8:00am to 5:00pm.  Appointments can be made to accomodate a student's availability and needs.

UITS-Kokomo IT Training is focused directly on Student Success!  To be successful, students' laptops must be up-to-date and properly configured for classes at IU Kokomo.  UITS-Kokomo IT Training strongly recommends that students get their laptops properly set up and configured.  We have developed an easy-to-follow procedure to assist students in getting their laptops set up properly.  Students can go through this procedure on their own, and know that IT Training is there to help when issues surface during the procedure; going through this procedure on their own empowers students to become familiar with IUware and to develop their technology skills with the process of software installation and updates.  These skills enable students to keep their equipment up-to-date on their own!  And, these are some of the skills every student needs to know to enable success in their academic career and their work career after graduation.  

NOTE: UITS-Kokomo IT Training will be updating this topic (this page) to announce upcoming “Get your Laptop set up for Classes” workshops and other opportunities to get your laptop ready for classes at IU Kokomo.  Check back often!

All software that is installed during this procedure is NO CHARGE to students.  Our "setup" checklist provides:

• These two steps must be performed on the IU Kokomo campus:
  • Easy connection to the campus wireless network, IU-Secure,
  • Ability for students to print from their laptop to campus printers (IU Printer Finder and GoPrint),
• These steps can all be performed at home or on the IU Kokomo campus:
  • Properly installed antivirus that is up-to-date and configured to regularly scan for malware,
  • Installation of the current version of Adobe "free" applications (Adobe Reader, Flash, and Shockwave),
  • Installation/update for Java,
  • Installation of recommended Web browsers (Microsoft Internet Explorer and Firefox),
  • Proper installation of Audacity plus MP3 encoder,
  • Installation and configuration of Microsoft Lync for instant messaging faculty and IT Training support,
  • Installation of Microsoft Office and properly updating of Word's Citation & Bibliography tool for MLA/APA research papers (required).

NOTE: This entire setup process does take close to three hours to complete; make sure the laptop battery charging cable is connected during the procedure. 

Click this link to download the procedure! (Login required) ... [Download the Laptop setup procedure].  Print out the procedure and get started today!

For one-on-one assistance with this laptop setup procedure or any other technology issue, please visit or call the IT Training staff in the IT Support Center in the IU Kokomo Library, 2nd floor, Room KA-221.  Consulting and assistance is available through “walk-in” or by appointment.  Please contact us at (765) 455-9425, option 2!

Reminder to students: DO NOT purchase any software until you check IUware at http://iuware.iu.edu. Except for a very few specialized applications, all of the software needed for classes at Indiana University is available to students at NO CHARGE!

The college experience today employs a robust set of technology resources:  Most assignments require research papers formatted properly to MLA, APA, Chicago, or Turabian style!  Presentations are expected to be of professional quality and include graphics, and possibly embedded audio narrations, videos, and timed slide transitions!  Most IU courses are transitioning to the use of eTexts!  Online courses are totally online!  At IU Kokomo, student class projects require full-size posters, 36" x 48" printed on a wide-format printer!  At IU Kokomo, students now have the ability to "instant message" their instructors and IT Training!

All IU Kokomo students must be technology literate to be successful in class.  They must have the proper computer skils to make effective use of computers, university web services, basic software applications, and technology appropriate to their disciplines or fields.  Future employers of IU Kokomo graduates expect them to come prepared with the technology skills to do their job effectively and efficiently. 

Faculty and staff must also maintain their skills to be proficient in their job environment and work assisgnments.

Are your computer skills up to date?  Do you need training?  UITS-Kokomo IT Training can help!

The first step is to assess your skills.  Take the following computer skills assessment.  If you feel you fall short of being able to perform most, if not all, of the skills in this assessment, please come to IT Training!  We can help!  We will set up a tutoring plan to enable your competitiveness in today's computer skill-demanding class environment!

Take the self-assessment:  Computer Skills Checklist

Be honest with yourself during this assessment!  If you can't *demonstrate* the skill, then IT Training can help! 

OneStart Tutorials (online) ... This online document is a great place to start learning how to use OneStart!
OneStart Tutorial (interactive)

Oncourse Tutorials (online) ... This online document is a great place to start learning how to use Oncourse!
Oncourse Features (online) ... multimedia videos about *all* Oncourse features!

Everyone at IU Kokomo has important computer data that they consider critical to their work.
- Students spend long hours creating research papers and class projects
- Faculty maintains data important to their courses - administrative data (grades, etc.), course content and examples of good academic work, and also artifacts and examples that relate directly to their course topics.
- Staff maintains important mission critical data.

... and everyone has important personal data, including personal pictures and documents, music, videos, and so on. 

Are we good at making backups of all our important data?  I know that all of us have lost computer data at one time or another as a result of a computer crash, a failed or lost USB Flash drive, or maybe even the failure or loss of an electronic device such as a personal cell phone.

Here is an interesting posting in The Protect IU Blog... http://protect.iu.edu/blog/2012/05/22/als-toy-barn-backup-almost-sends-woody-infinity-and-beyond. Watch the video in this blog posting about Pixar's experience.

Learn to keep backups of your important data!  Keep multiple copies of important files!

How do you back up your data?
- USB Flash drive?
- Oncourse "My Workspace" Resources (2GB)
- Box? (50 GB) - Free online "cloud" storage through Indiana University!... check out the Box tutorial below in the "TASK-BASED TRAINING MODULES..." section!
- University network drive?

There are many options... don't risk losing important data, files, projects... BACK UP today!

If you need assistance backing up your files, contact IT Training!  We can help!

When Microsoft released Office 2007, a major transition was made in the User Interface... from menus and toolbars (Office '97-2003) to tabs and ribbons (Office 2007 and 2010).  Everyone's question was "Where do I find all those commands I'm used to using?"  Well, here's the easy answer...  Click on the following Microsoft Office interactive guides to learn where all the commands are now located:

Microsoft Office 2007 Online Interactive Guides Learn to use the Office 2007 user interface!
Microsoft Office 2010 Online Interactive Guides Learn to use the Office 2010 user interface!

Lynda.com!  This fantastic online tutorial resource is available 24/7 to all Indiana University students, faculty, and staff at NO CHARGE!

Lynda.com: Lynda.com is an award-winning provider of educational materials.The lynda.com Online Training Library® (OTL) includes video-based elearning courses on Adobe CS applications and technologies; Microsoft Office; Web design; digital photography, video and audio; Mac applications; programming, and more. Lynda.com's all-star team of trainers and teachers provides comprehensive and unbiased movie-based training to an international membership of tens of thousands of subscribers. IU staff, faculty, and students statewide can take advantage of fee-free 24/7 access to the entire Lynda.com elearning library. To access Lynda.com, click here.

Whether you write research papers in APA style, MLA style, Chicago style, or even Harvard or Turabian styles, by using an electronic tool you can save 90% of the time that you spend when manually adding the bibliography page and in-text citations to research papers!  Please don't add the bibliography and citations in "old school" typewriter style - character-by-character!  Use an electronic tool!  Let IT Training show you how!

Students have many options for managing the citations and bibliographies of their research papers. 

Manually – Managing citations and bibliographies by hand is the most time consuming method.  This is no better than using a manual typewriter.  Hand typing and comparing to a style guide is time consuming and error prone.

But, it preferable to use a tool!  There are many tools available from which students can choose.  For example:

Microsoft Word has a built-in Citations and Bibliography tool: Here are two tutorials describing how to use Word for research papers and management of citations and sources:

How to… Configure a Word document for either APA or MLA style  (Login required)

How to… Use the Citation & Bibliography tool in Word 2010  (Login required)

Zotero (http://www.zotero.org): The Zotero tool comes in two forms: A Web browser plug-in for Firefox and a stand-alone tool.  Zotero is a free, easy-to-use tool to help you collect, organize, cite, and share your research sources.  For online training and support for Zotero, go to: http://www.zotero.org/support/   

EndNote is an excellent product that enables a seamless flow through the research process with flexible tools for searching, organizing and sharing your research, creating your bibliography and writing your paper.  Hours can be saved as you build and maintain your reference library and bibliographies.  EndNote is available for Windows or Mac computers at NO CHARGE to the IU community through IUware at: http://iuware.iu.edu and searching for “EndNote”. To view online tutorials for EndNote, go to: http://endnote.com/training  

As we learn of more recommended tools, they will be listed here.  Remember… Using a tool will improve your paper, and save you hours of frustration when managing citations and sources!  For assistance, contact UITS-Kokomo IT Training at (765) 455-9425 option 2.

Print course project and symposium posters (typically 36" x 48") in beautiful color!  Use Microsoft PowerPoint to create the posters and then print the posters on the HP DesignJet 4520 Multi-function printer in the Library Learning Commons!  Printing the posters is very cost competitive compared to printing them at local commercial businesses!

How to... Create a large format poster in PowerPoint and print it on INDIGO!  (Login required)

Need assistance?  Get with IT Training!  We will help you GET IT RIGHT the first time!

Create terrific PowerPoint presentations for course projects that incorporate audio narrative clips, music clips, videos, timed slides, and all PowerPoint graphic effects into presentations that run as stand-alone multimedia presentation!  Terrific for course projects!

How to... Create a multimedia presentation with embedded autio clips and timed slide transitions  (Login required)

Learn how to record voice narratives and trim/clip music files, save them as MP3 files, and then embed the files into multimedia PowerPoint presentations.

Tutorial: TBD.

Lear how to make professional-quality tri-folds and brochures using Microsoft Publisher.  These "handout" products are great for advertising products and services, and for making handouts for end of semester projects in class or for research symposiums!

Tutorial: TBD... coming soon!

To gain access, and to be able to use the Mypage server at http://mypage.iu.edu, it is necessary to set up an account on the Mercury server. To set up an account on the Mercury server, go to http://itaccounts.iu.edu... and follow the simple steps below:

1. Open a Web browser and go to http://itaccounts.iu.edu.
2. On the “Welcome to the Account Management Service at Indiana University” page, click on the Manage my IU computing accounts link.
3. Log in using your credentials (IU Kokomo computing account username and passphrase).
4. On the next page, click on the create more accounts: link.
5. On the next page, scroll down and select the Mypage/Mercury option.
6. Click the Create Account button.

Note: It may take up to 24 hours for your Mercury account to be created. You will not have access to the Mypage/Mercury server until your account has been created. If you are experiencing trouble creating and accessing your Mypage/Mercury account, please contact IU Kokomo IT support Center for assistance at (765) 455-9315 or by e-mail at kohelp@iuk.edu. The IT Support Center is located in the Library in Room KA-221 (2nd floor).

Reference documents on the IU Knowledge Base:
"At IU, what is Mercury?"
"At IU, what is Mypage, and how can I publish a Web page there?"
"At IU, how do I remove my personal Web page?"

"At IU, what is the policy for information on personal web pages?

For more information about creating Web pages on the Mypage/Mercury server, go to the Indiana University UITS (University Information Technology Services) Knowledge Base and search for the keywords mypage and mercury.

On campus workstations, the AnyClient FTP client is installed in both the Windows environment and the Mac OS environment. 

To download the AnyClient FTP client to personal laptops, students can click this link <AnyClient> and download/install the client from IUware.

Here is a tutorial for using the AnyClient FTP client: How to... Use the AnyClient FTP client to upload Web content to the IU "Mypage" (Mercury) Web server

Annotate PDF documents (for example, journal articles!) with text highlighting and sticky note comments and then save the document with those embedded annotations.  No longer do you have to print out journal articles on paper and use a highlighter marker and Post 'em notes to annotate the article... do it electronically!  Save paper... Go GREEN!  This is a new feature of Adobe Reader X!

Adding annotations to PDF documents in Adobe Reader X ... Turn on your speakers to listen to this tutorial!  (Adobe Acrobat User Community)

Indiana University, and IU Kokomo, are rapidly transitioning to the use of eTexts.  eTexts are course textbooks accessed online.  The cost of eTexts to students is a very cost effective alternative to traditional hardcopy textbooks.  UITS IT-Training provides one-on-oe support and assistance to students as they make the transition to the new eText format.  Here are some informative links to get started:

Let's Find Out - What are eTexts?
Want to try Courseload? You can access Courseload, IU's eTextbook reader, via Oncourse by joining the practice site!
eTexts Frequenly Asked Questions (FAQ)

Courseload Help!

Here are additional links for detailed reference on the IU Knowledge Base:

What is Courseload?
Getting started with Courseload
Using Courseload with eTexts
Courseload: Help contents
Using Courseload offline
At IU, how can I use Internet Explorer to access Courseload?

The IU Kokomo Library provides access to online E-books from a variety of providers, both subscription-based and free.  All of these E-books are accessible via standard Web browsers (e.g. IE, Firefox, Chrome, Safari, etc.).  If you have questions about how to find, read, and/or download E-books from our Library databases, please contact a Librarian at our Ask a Librarian services desk. 

Some course eTexts are made available through Barnes & Noble and their NOOK facility.  Here are some links that might be helpful...

How to... Print to NOOK Study
How to... Marking, Highlighting and Note-Taking
How to... Search
How to... Study on the Go
How to... Write a Paper

IUanyWARE is a new channel through which students, faculty, and staff at Indiana University can access the software applications that they need for work and for classes.

IUanyWARE is a client virtualization service that allows you to run centrally located software over a network. Through the use of the Citrix Receiver, applications may be delivered to a window on your personal computer or on a variety of mobile devices.

Some of the IUanyWARE applications are for use by all students, faculty, and staff, others are restricted to certain groups (students only, or faculty and staff only), and some applications are restricted for use by certain IU courses. 

To use software from IUanyWARE, it is first required that the CITRIX Receiver be installed on your computer.  Click the link below to go through the tutorial to install the CITRIX Receiver client and begin using IUanyWARE...

How to... Install and use the CITRIX Receiver and install IUanyWARE applications!  (Login required)

What is Box at IU?

The IU Box service provides a simple, secure way to store and share files and folders online - in the Cloud!  Box consolidates your content in a single location, easily accessible from anywhere, on any device. You can create files and folders, share them using a direct link, invite others to collaborate, and continue to revise and review your content.

For more information about Box at IU click on this link:  About Box at IU

Creating and setting up your enterprise IU Box account:

1. To log in to IU Box, go to: https://box.iu.edu. Your enterprise Box account will be created automatically the first time you log in at IU Box.
2. If you have not already done so, be sure to read Enterprise Box acceptable use responsibilities to review your responsibilities as an enterprise Box user. Use of the service indicates acceptance of the stated terms.
3. Click login and follow the prompts.

Modifying your IU Box security settings:

Before using your new account, be sure to revise the default account settings for security purposes, and set an external password. See:

• How do I securely set up my enterprise Box account?
• Creating and using an external password for enterprise Box

Sync Desktop file to Box:  If you are using your personally owned laptop or home computer you might find it convenient to sync some of your Box files with your desktop. 

NOTE:  Many users try to use Sync as a way to do their first upload of files to Box.  This can be a source of frustration and errors for users.  It is better for users to load their files on Box and then choose which folders they want to sync with their desktop.  See the Box Sync FAQ: https://support.box.com/entries/20366301. 

Also, this video will show you how this works: http://www.youtube.com/watch?v=PRFDSRcj5HM

To configure your computer to sync your desktop files:

1. Log into IU Box at http://box.iu.edu.
2. Click the My Account dropdown at the top of the page.
3. Click on "Get Box Sync" option in the My Account dropdown menu.
4. Then, select either "Windows" or "Mac OS X" from the links on the right-hand side of the page.
5. Then, click on "Get Box Sync for..." link and follow instructions. 

Drag and Drop Files with Box:  Another way to put files into your Box account is by Dragging and Dropping. This video shows you how: http://www.youtube.com/watch?v=rkY7MGilQZY

How Box Can Help You Share Files Online:  Sharing files online is easy with Box. This video shows you how:
http://www.youtube.com/watch?v=-RvgypiTWVE

Box: Sharing Files or Keeping Them Private: When you create a file and save it to Box you have a choice: You can either chose to keep the file private or share it with someone or a group of people. This video shows you how this works:
http://www.youtube.com/watch?v=cZQsYDCfDp0

What kinds of tasks can I accomplish with my Box account?  Here are some ideas: http://kb.iu.edu/data/bbyn.html

The Enterprise Box Help menu.  Additional information about IU Box can be found at: http://kb.iu.edu/data/bbro.html

For one-on-one assistance with this great cloud storage system or any other technology issue, please visit or call the IT Training staff in the IT Support Center in the IU Kokomo Library, 2nd floor, Room KA-221.  Consulting and assistance is available through “walk-in” or by appointment.  Please contact us at (765) 455-9425, option 2!

Some Fall 2012 online courses will be conducted completely in the Second Life environment.  Some or all of the class meetings during a semester will be online in the Second Life environment.

From the IU Kokomo Newsroom: "Art professor teaches first class in virtual campus" - July 13, 2012

Here are some informational pages to help you get started in Second Life!

Preliminary setup information for Second Life and Skype...

Go to the Second Life home page!

Get prepared! - System Requirements (Second Life Support Article)
Get Help with Second Life! (Second Life Support Help page)
Second Life Quickstart (Second Life Knowledge Base Article)
Second Life KNOWLEDGE BASE (All the information you'll ever need about the Second Life virtual environment!)

Go to the Skype home page!

Set up a FREE Skype account here (Skype Article)
Get Help with Skype! (Skype Support Page)
Support for Windows and Mac users (Skype Support Page)

NOTE:  For these Second Life "SKILLS" tutorials... You'll have to log in with your IU CAS credentials to get these tutorials; remember to add "ads\" prior to your username!

Setting up and installing Second Life - This tutorial provides instructions for setting up Second Life account and viewer. (Login required)
Getting Around in Second Life - This tutorial shows how to walk, run, fly, sit down, teleport, change your avatar, find friends, etc. (Login required)

For more information on Second Life at Indiana University... visit the link below:

IU Second Life - The Official IUSL Campus Website ... This IU SL Web site contains important links and KB articles! It also contains a link to the Second Life "Grid Status" Web site which has important system notices about Second Life.

The Digital Media Center is located in the IU Kokomo Library, Room KA-120 (1st floor).  The Digital Media Center contains equipment necessary to create both Podcasts and Vodcasts, and to create other multimedia projects.  Associated with the Digital Media Center is an HP DesignJet 4520mfp Large Format Printer capable of producing posters up to 42 inches wide x the required length.  Students may print posters through their GoPrint accounts.  For assistance, visit the IT Support Center in the Library, Room KA-221 (2nd floor).

Equipment Tutorials and Documentation:

Mac OS versus Windows:  The Macintosh Workstations in the Digital Media Center are capable of operating in either the Mac OS environment or the Windows environment.  The full complement of software applications is available on both Mac OS and Windows environments. It is very easy to switch between environments if you prefer one over the other.  The systems are dual-bootable through Boot Camp.  All that is needed is a simple "Restart" to choose between the two operating systems. 

Equipment User Guides:

Mac 101:  Get started with the Mac - An excellent tutorial on the Mac OS for new users.
Switch 101: Migrate to Mac - An excellent tutorial for Windows users switching to Mac OS.

Onyx 1220i 12-Channel Premium Analog Mixer with FireWire ... User Manual
Novation SL MkII 49-Key Midi Controller ... User Manual
Novation Automap Software and Automap Hardware drivers ... User Manual
Alesis USB Podcasting Kit ... User Manual (N/A)
M-Audio Studiophile BX5a Deluxe Studio Reference Monitors ... User Manual
Sure SM7B Vocal Microphone ... User Manual
Sony MDR-7506 Headphones ... User Manual (N/A)
Wacom intuos4 Tablet ... User Manual
JVC HD Video Camera ... User Manual
HP 5590 Flatbed Scanner ... User Manual

If you need assistance, please contact UITS-Kokomo IT Training at (765) 455-9425, option 2.

The mission statement of UITS-Kokomo IT Training is: Remove technology roadblocks to enable academic and work-related student success!

Tutoring services are available for any of the IT Training initiatives listed above plus Microsoft Office applications including Word, Excel, PowerPoint, Access, and Outlook.  Tutoring is also available for Visual Studio tools (Visual Basic and Visual C), Podcasting and Vodcasting (video podcasts), HTML/XHTML and CSS.  Tutoring is available for specific tasks including printing large format posters, research papers, and multimedia PowerPoint presentations.  Support is available for either Windows-based computers or Mac computers.

 UITS-Kokomo IT Training provides many options for students to receive technical assistance with their computer questions and needs:

• One-on-One Tutoring is available in two ways, either by appointment (preferred) or walk-in.
  • Tutoring sessions are up to 90 minute sessions (maximum per session).
  • Tutoring sessions are conducted in the Library Study Rooms Monday through Friday, 8:00 a.m. through 5:00 p.m. 
    
    • Students needing sessions after 5:00pm meet with IT Training any time the Library is open and are by appointment only. 
  • Tutoring sessions for staff and faculty can be conducted in their office (on campus), by request.

• Request assistance via Microsoft Lync "instant message" with IT Training.  
• Downloadable online tutorials from this IT Training and Consulting Web site.
• Send questions via email to IT Training at kotrain@iuk.edu and receive support via email.
• Ask questions via phone to IT Training at (765) 455-9425, option 2.
• Faculty can invite IT Training to their classes to give training to their students in the classroom.

To make appointments...
- Call (765) 455-9425, option 2.  Please leave your name, a phone number, and your question!
- Email kotrain@iuk.edu and leave your name, a phone number, and your question!
- Visit IT Training in the IT Support Center, in the Library (2nd floor, Room KA-221)

Meet the UITS-Kokomo IT Training team...  Gregory Ogle and Mike Lynch.

The mission statement of UITS-Kokomo IT Training is: Remove technology roadblocks to enable academic and work-related student success!

Here are resources that will help you understand how to use Lync at Indiana University. 

Microsoft Lync 2010 is a component of UniCom, the Indiana University phone system, and provides functionality to the IU phone system.

All currently enrolled IU students are eligible to install Microsoft Lync 2010 via IUware at NO CHARGE!  Use Microsoft Lync to communicate with other students, faculty, and staff at IU!

To use Microsoft Lync, students, faculty, and staff must complete the Indiana University "Emergency 911 Agreement", which is training for how mobile devices handle 911 emergency calls.  The IU "Emergency 911 Agreement" can be found here:  Getting started with UniCom.  Please open, read, and complete this agreement prior to using Microsoft Lync and the UniCom service.

Polycom CX600 Phone - How to use the Polycom CX600 Office Phone

Tutorial documents for Microsoft Lync 2010
Microsoft Lync 2010 Guide (Windows)
Microsoft Lync 2010 Guide (Mac)

Quick Reference Cards for Microsoft Lync 2010
Instant Messaging (IM) and Presence
Merge and Transfer Calls
Video Calls
Conference Calls

Resources:
"Tips" Card
IU KB Articles
Microsoft Documentation

Here are several Indiana University UITS (University Information Technology Services) IT Web sites that host important information for students, faculty, and staff, and also parents of students.  Please review these Web sites and become familiar with their content.

New to Indiana University?  Want to learn more about IT at Indiana University?
http://nu2it.iu.edu - Welcome to Information Technology at Indiana University

Keep your computer secure...
http://protect.iu.edu - Keep IT Safe @ IU - An IU Web site devoted to methods, practices, and procedures for ensuring the safety of information at Indiana University
https://kb.iu.edu/data/akln.html - Best practices for computer security
https://protect.iu.edu/cybersecurity/computers/laptop - Laptop Security

Enjoy downloading music and videos?  ... Don't!!!
http://filesharing.iu.edu - UITS Web page with advice on staying legal, and guidelines about accessing copyrighted information

Helpful IT Training information...
>>>--->  http://www.iuk.edu/it-training - IU Kokomo's outstanding IT Training Web site!  Please stop here first for personalized one-on-one support for all your technology needs!  IU Kokomo's IT Training Mission is "We remove technology roadblocks to enable Student Success!"

... additional university-wide training support:
http://ittrainingtips.iu.edu - UITS IT Training Tips blog site
http://ittraining.iu.edu - Indiana University IT Training Web site (university-wide)

Helpful general information about IT at Indiana University...
http://it.iu.edu - Information Technology at Indiana University - News in Focus
http://uitsnews.iu.edu - UITS Information Technology News

Check out the outstanding IU Knowledge Base search engine!
http://kb.iu.edu - Find answers to thousands of questions about Information Technology at Indiana University

And... last but not least... Indiana University is ranked in the 100 Best Places to Work in IT (2011) Computerworld Survey!
http://www.computerworld.com/s/article/9216935/Best_Places_to_Work_in_IT_2011

Links for IU Kokomo Students...
Indiana University Kokomo - Home page
Student portal - OneStart Home page
Oncourse - Oncourse Home page
IU Kokomo IT Training and Consulting Services - IT Training Home page
IU Kokomo Information Technology - IT Web site
IU Kokomo Student Success Center - Student Success Center Home page

Links for Purdue Students...
Purdue University - Home page
Student portal - OnePurdue Home page
Purdue University Blackboard - Purdue Blackboard Home page
Purdue University Information Technology - ITAP Web site

Links for Ivy Tech Students transferring to IU Kokomo...
Ivy Tech - Home page
Student portal - Campus Connect Home page
Ivy Tech Blackboard - ITCC Blackboard Home page
Ivy Tech Helpdesk - ITCC Helpdesk Home page

For pedagogical workshops and other general training topics of interest to staff and faculty including training on the WCMS tool, you can view the current schedule and find additional information about CTLA Training offerings at their CTLA Training Schedule Web page.