- Information Technology
Equipment malfunction, loss, or damage
Any equipment that malfunctions, is lost, or damaged should be reported immediately to the Support Center by calling 455-9315.
In case of malfunction, we will try to repair or replace the item as soon as possible. While in many cases the item can be substituted rapidly, some pieces of equipment may take longer to disassemble and reinstall, or may require the ordering of replacement parts. We regret any inconvenience this may cause.
All equipment must be left operational and in good working order after each class or usage. Users assume full responsibility for damage or loss of equipment due to negligence or abuse, and will be charged for the cost of replacement or restoration to normal operating condition.
Intentional vandalism or theft of equipment will be investigated and pursued by campus police.
Damaged Media Policy
We regularly check and service the equipment installed in our rooms. There is, however, still the possibility that the media you use with portable or installed equipment could be damaged. This is an extremely infrequent occurrence, and you assume only minimal risk to your media in using our equipment.
In the event that any media is damaged, it is not always possible to tell if the media was defective, or if the equipment malfunctioned. We will be unable to reimburse you for damage to the media used with our equipment.
To ensure there is no loss of critical media, we suggest that you assess the replacement potential of the media being used. This should include audio compact discs, audiocassettes, DVDs, videocassettes, computer diskettes, CD-ROMS, flash drives, etc.
Requests for collaborative room reservations that are made through Classroom Technology Services must be reserved through the UITS Conference Room Request Form.
Reservations are made on a first-come, first-serve basis, with the exception of distance education or other scheduled classes will take priority over any previously scheduled meeting. Scheduling confirmations cannot be guaranteed with less than 48 hours of notice during normal business days, though reservations may be confirmed with less notice in some situations.
We reserve the right to move any conference room reservation, if necessary, to another suitable space based on equipment needs, classroom needs, or emergency maintenance concerns. Classroom needs will take precedence over most scheduling needs. We will provide as much advance notice as is possible in these situations.
Technology / Mobile Equipment Requests
Requests for mobile equipment reservations that are made through Classroom Technology Services must be reserved through the IUK Support Center.
Reservations are made on a first-come, first-serve basis and cannot be guaranteed with less than 48 hours of notice during normal business days, though reservations may be confirmed with less notice in some situations.
Technology availability should not be assumed, and will vary. You are encouraged to contact us regarding your desired technology usage to see if we can come up with a solution for you.
Requests for mobile technology are scheduled for "pickup" by default, unless specified otherwise by CTS staff. Requests for technology to be setup instead will be determined on a case-by-case basis.
Mobile Equipment Security
In most cases, equipment that is loaned by CTS is provided with a Kensington Lock. Each device provided is also provided with a key that will open one single lock. We require the use of these locks when they are provided. If you have any questions regarding the usage of these locks, please contact us.
Personnel are not provided to run equipment. Special requests which may require personnel are reviewed on a case-by-case basis.
Pending resource availability, Classroom Technology Services provides support to course-related activities conducted by members of IUK as a first priority. CTS may not always be able to provide support to non course-related requests or requests from non-members of IUK.