Table of Contents

INTRODUCTION

Purpose

How to use this program

The university's expectations regarding performance management

Definition

Objectives

Principles of developing a performance management plan

Supervisor's responsibilities

Available resources

DETERMINE MAJOR JOB DUTIES

Definition, resources, and considerations

Examples

Example of Major Duties for PA types of jobs

Example of Major Duties for a Receptionist

Example of Major Duties for an Accounting Associate

Example of Major Duties for a Laboratory Technician

Example of Major Duties for a Library Services Associate

Example of Major Duties for Data Entry Operator

Example of Major Duties for Administrative Secretary

Example of Major Duties for Technical Support Provider

DEFINE PERFORMANCE STANDARDS FOR EACH DUTY

Definition, considerations

Examples

Example of Performance Standards for PA Positions

Example of Performance Standards for a Receptionist

Example of Performance Standards for Accounting Associate

Example of Performance Standards for a Laboratory Technician

Example of Performance Standards for a Library Services Associate

Example of Performance Standards for Administrative Secretary

Example of Performance Standards for Technical Support Provider

Examples of Common Standards Applicable to Everyone in a Particular Group

DOCUMENT JOB PERFORMANCE

EVALUATE JOB PERFORMANCE

Sources of feedback

Potential constraints on performance

Should ratings be considered?

Common rating errors

Note about poor performance

HOLD PERFORMANCE DISCUSSIONS

Prepare for the discussion

Conduct the discussion

Forms

Design

Annual goals

Example of goals

Professional development

Examples

SUMMARY AND ADDITIONAL RESOURCES

Main steps in developing a performance management plan

For consultation and training

Additional online training resources for supervisors

Corrective Action

New Employee Orientation