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Clearing Cache and Cookies in Oncourse

In the Oncourse discussion forums sometimes the students can’t see items that have been posted, or in OneStart if you are having problems logging in.  These problems are often due to cookies that need to be cleared or cache problems.

Clearing Cache in Oncourse

If you use Google Chrome

  1. Click the Chrome menu  on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.

If you use Internet Explorer 8.x

  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to "Temporary Internet Files."
  4. Click Delete.
  5. It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

If you use Firefox 3.5 for Windows

  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" checkbox.
  5. Select the "Cache" checkbox.
  6. Click Clear Now.

If you use Firefox 3.5 for Mac OSx

  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the "Offline Storage" section, click Clear Now.
  6. Click OK.

Deleting Cookies in Oncourse

If you use Google Chrome

  1. Click the Chrome menu  on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. In the "Privacy" section, click the Content settings button.
  5. In the "Cookies" section, Click All cookies and site data to open the Cookies and Other Data dialog.
    • To delete all cookies, click Remove all at the bottom of the dialog.
    • To delete a specific cookie, select the site that issued the cookie, then the cookie, and click Remove.

If you are use Internet Explorer 8.x

  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to Cookies.
  4. Click Delete.
  5. Once your cookies have been deleted, click Okay.

If you use Firefox 3.5x for Windows

  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" checkbox.
  5. Select the "Cookies" checkbox.
  6. Click Clear Now.

If you use Firefox 3.5 Mac OSx

  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click Remove Individual Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Close the Cookies dialog box.
  7. Close the Preferences window.

What matters. Where it matters.

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